↩️ RETURNS
Uh-oh. Judged a book by its cover?
Don’t worry. You can choose to cancel or return your online order for a full refund within 14 days of receiving your order with no fuss.
RETURNS ELIGIBILITY
🏆The order is in excellent, re-saleable condition
📅 14 calendar days of delivery to being a return
📧 You have notified us of your wish to cancel/return
🔁 EXCHANGES
Exchanges are only available in-stores within the Republic of Ireland subject to the return policy above.
Exchanges are only possible in-stores where the replacement item is of equal or higher value. Any price difference must be paid at the time of exchange.
Exchanges are not possible for any returns that are shipped back to the warehouse at this time. You can always purchase a different item on our website if you prefer and we will simply issue a refund for your original order.
YOUR RIGHT TO CANCEL
If you have changed your mind and wish to cancel your order, you have 14 calendar days to either:
Notify our web team of your wish to cancel within 14 days of delivery✅
OR
Begin the return process within 14 days of delivery✅
Please note that any costs incurred with return shipping under right to cancel are the sole responsibility of the customer.
📧NOTIFY US
To notify is that you would like to cancel your order and begin a return, please email our web team below and we’ll get you sorted. Please include your Order Number.
⬇️ HOW TO RETURN AN ORDER
Notify us within 14 calendar days of your wish to cancel/return your order.
Republic of Ireland – Returns
You have 14 calendar days from the date of delivery to cancel/return your order. Providing your item:
- Is in excellent, re-saleable condition (that means the item must be unopened, unused and in the original packaging were relevant) ✅
- Includes your Order Number ✅
- Is safely packed in a suitable shipping container ✅
🌎↩️ INTERNATIONAL RETURNS
You have 14 calendar days from the date of delivery to cancel/return your order. Ensuring your item:
- Is in excellent, re-saleable condition (that means the item must be unopened, unused and in the original packaging were relevant) ✅
- Includes your Order Number ✅
- Is safely packed in a suitable shipping container ✅
📧NOTIFY US
To notify is that you would like to cancel your order and begin a return, please email our web team within 14 calendar days of delivery. Please include your Order Number.
📦GET READY TO SHIP YOUR RETURN
Once you have notified us of your wish to return your order, we will then follow up with next steps to ship it back to us to our warehouse in Dublin.
Ship your order to our Dublin-based warehouse within 14 calendar days of notifying us of your wish to cancel/return your order.
Always send it via a Tracked Service and retain your proof of shipment. *
- Include your Order Number in the shipment
*Please note that the customer remains responsible for the cost of return shipping under the terms of cancellation.
📍RETURN ADDRESS:
Bookstation
Unit H1 - Grant’s Road,
Greenogue Industrial Estate,
Rathcoole,
Dublin,
D24XD82
Ireland.
💳 REFUNDS
Once your return is received back into our Dublin-based warehouse we will process and refund your order via the original method of payment within 7 business days.
- You will receive a refund confirmation via email once its processed
- Refunds can take a further 10-14 business days for your bank to process. This is subject to the specific timelines of your chosen banking institution.
- Return shipping costs will only be reimbursed where the item received was incorrect or faulty.
- Returns received to our warehouse will be processed for refunds only. Exchanges are not possible at this time.
If an online return has been granted for an in-store return: our staff will process the refund for you at the till-point.
In-store exchanges are only possible where the replacement item is of equal or higher value. Any price difference must be paid at the time of exchange.
⭕ FAULTY OR INCORRECT ITEMS
If you receive any part of your order that is faulty, incorrect or not as described – let us know within 7 days of the delivery so we can get it sorted for you as soon as possible with either a brand new replacement or full refund for the item.
❓WHAT TO DO IF AN ITEM ISN’T RIGHT?
Contact our web team within 7 days of delivery
- Include your order number, a short description of the issue with a clear photo that outlines this.
- We will arrange a brand-new replacement or full refund for the item at zero cost to you.
- If you are requested to return the item to our warehouse, please send via tracked option and retain the receipt. We will reimburse you for any costs incurred to return the item to us.
