Terms & Conditions - Bookstation

Shipping & delivery

Free Delivery on orders over €10 to Republic of Ireland only

Orders under €10 will have a delivery charge of €3.95.

All orders to the UK have a flat shipping rate of €8.95.

Once an order is received it is usually dispatched within 1-2 days and can take a further 1-2 working days to be delivered. Deliveries to the UK can take 5-7 working days to deliver. If there is an issue regarding availability, we will be in touch as soon as possible.
All orders are delivered by An Post Parcel Service. Please note, An Post will not delivery to PO boxes.

Returns & Replacements

We accept returns up to 14 days after they have been received once the goods are still in excellent condition. If you would like to return an item please email info@bookstation.ie and we will forward details as to how this is done.

Please note the cost of returning the goods will be borne by the customer unless we are at fault.

Cancellations

Should you wish to cancel your order for any reason, please contact info@bookstation.ie with your order details as soon as possible. A refund will be issued immediately in the case that your order has not been despatched. If your order has been despatched, we must receive the goods in return before issuing a refund. We will provide guidance on returning goods however should additional postage be incurred to return the goods, this must be borne by the customer.

Where an error has been made on our part or an item is no longer available, we may have to cancel and refund part or all of your order. This will be communicated via email and a refund issued via the same payment method used to place the order.

Where a swap of items is requested, we will endeavour to fulfil this request provided it is communicated in sufficient time before the order is completed, and provided the goods are of equal value.

Privacy Policy

This privacy policy sets out how Callistoy Ltd T/A Bookstation ( from here on only referred to as Bookstation) uses and protects any information that you give Bookstation when you use this website. Bookstation is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Bookstation may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

The data that is collected by Bookstation includes transactional and payment data during a purchase, personal data when registering or contacting us through customer service channels and social media.

Type of data collected

Personal Data

Personal Data is collected from you if you voluntarily submit it to Bookstation. The provision of all personal information is voluntary, but some may be necessary in order to fully use our services, for example purchasing information that is required to complete a transaction. The types of personal data we collect are:

Name
Address
Email Address
Date of Birth
Telephone number
IP address

Financial and Sensitive Data

Financial data:

To complete your financial transaction on our website, you will engage directly with our payment handlers, Stripe or PayPal.

Sensitive personal data:

Bookstation do not collect or store data of a highly sensitive nature. For example, we will not store your marital status, political views, sexual orientation, religion, disability, or race.

Data relating to minors:

Bookstations website is not intended for children and we do not intentionally or knowingly solicit or collect personal information from individuals under the age of 18. Bookstations websites and or services are not permitted to be used by individuals under the age of 18.

How Your Data Is Used

Personal Data

We will process any Personal Data you provide to us for the following purposes:

To conduct our business with you and activate your ability to use our services
To provide you with the goods you have ordered
To conduct financial transactions for goods you purchase from us
To prevent fraudulent activity
Customer care
To contact you, (if required), in connection with your order or to respond to any communications you might send to us via our regular communications channels or via social media
To enable you to share content from our site to your social media accounts

From time to time, we may share information relating to you with third parties in order to provide our services. This may include the disclosure of information to third party analytics, advertising or social media companies.

We may disclose personal data relating to you to our advertisers in order to provide you with targeted advertisements, including social media and digital advertising companies. Any data disclosed will be hashed for privacy purposes prior to disclosure.
We may use and share data relating to groups of customers, to enhance our understanding of customer behaviour and enable us to improve our service and to inform advertising activities.

We may associate any category of information with any other category of information and will treat the combined information as Personal Data in accordance with this Policy for as long as it is combined.

We will not sell your personal data to any third party.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Personal Data

We may disclose the data that you submit to Bookstation for the following reasons:

For the purpose of completing an agreed transaction with you or to carry out the course of our business (e.g. to employees of Bookstation or nominated service providers e.g. delivery service providers or software service providers)

To legal enforcement authorities or legal representatives if we are required to do so by law or during the course of any legal proceedings

We will not sell your personal data to any third party.

Retention of Data

Bookstation will retain your personal data for the minimum amount of time required in order to successfully carry out the specified purposes for collecting that data. Personal data will only be held for longer than necessary if we are required to retain this data by law or to facilitate any ongoing or prospective legal proceedings, or to assist in the prevention of fraud.

Security

Bookstation is fully compliant with the requirements set out in the Payment Card Industry Data Security Standards version 2.0 (PCI DSS 2.0). We do not hold sensitive payment data when users interact with our site.

Secure Sockets Layer, or ‘SSL’, is the security technology used by Bookstation for encrypting a link between a web server and a browser. All data passed between our web server and your browser remains completely private and secure. For example, using SSL, your computer and ours agree to transpose whatever we are sending into an unintelligible hash of characters.

Through using SSL, we can ensure that your valuable personal data is fully encrypted when you interact with our site. Without this information on your computer or ours, no one can understand our encrypted communication. Whenever you communicate with us on secure sections of Bookstation you’ll notice that http:// is replaced by https:// , and look out for the padlock symbol.

To correct, erase or verify personal information

You can request that Bookstation correct any information about you which is incorrect. Bookstation enables customers to update their information independently in their Bookstation Account. You can request that your information is erased or edited by contacting info@bookstation.ie. We always endeavour to fulfil your request fully, however we may not always be able to fully comply with your request. For example, where we need to keep using your information to comply with our legal obligations, or where we need to use your information to establish, exercise or defend legal claims.